BOOKING TERMS
BOOKING CONDITIONS AND GENERAL INFORMATION
The World on Sale!!!
Come sail the world with Port & Porters your Luxury Cruise Boutique.
At Port & Porters, we partner with major Cruise Lines to bring forth unrivalled, value for money and luxurious international cruising experience for Citibank Credit and Debit Card members.
From the only truly all-inclusive luxury cruise line, the intimate expedition ship experience, the finest cuisine at sea to the best entertainment premium cruise line. We have them all and we want to share them with you, our valuable guest.
Our Cruise Line Partners offer exceptional promotions year-round, so there is something for every season and for everyone to enjoy. In addition to these thoughtfully crafted cruise vacation experience, we at Port & Porters and our participating Cruise Line Partners++ are sweetening the deal with an additional Shipboard Credit of Up To *USD1,800 (Per Stateroom / Suite) for selected sailings.
Do contact us now and book your – ‘Turn My Dreams into Reality’ – cruise vacation with Port & Porters.
*Applicable to Balcony Stateroom and above only
TERMS AND CONDITIONS
- Promotion is valid until 31 August 2025.
- Cruise Deposit and Balance Payment MUST be made using a Singapore issued Citibank Credit or Debit Card and Payment MUST be made in person at our Travel Agency located at Block 1, Tanjong Pagar Plaza, #02-21 / 22, Singapore 082001.
- Cruise Fare published on Port & Porters website is for 1 passenger based on Twin / Double Occupancy Only.
- Additional Shipboard Credit of Up To *USD1,800 (Per Stateroom / Suite) is for a Balcony Stateroom AND ABOVE only and ON selected sailings.
- For clarifications, please reach out to our Sales Team at cruise@portandporters.com.
- Price quoted is for 1 passenger based on Twin / Double Occupancy excluding Taxes, Port Fees and Gratuities (Tipping) unless otherwise stated.
Port & Porters Additional Shipboard Credit Terms and Conditions
- Promotion is valid until 31 August 2025.
- Cruise Deposit and Balance Payment MUST be made using a Singapore issued Citibank Credit or Debit Card and Payment MUST be made in person at our Travel Agency located at Block 1, Tanjong Pagar Plaza, #02-21 / 22, Singapore 082001.
- For clarifications, please reach out to our Sales Team at cruise@portandporters.com.
- Price quoted is for 1 passenger based on Twin / Double Occupancy excluding Taxes, Port Fees and Gratuities (Tipping) unless otherwise stated.
- Port & Porters and our Cruise Line Partners reserve the rights to change the above terms and conditions at any time and without notice. In the event of any objection, Port & Porters and our Cruise Line Partners reserve the rights to the final decision.
- Other terms and conditions are subject to “Cruise Line” official terms and conditions.
- Cruise Documents will be issued one week before departure at the latest.
- The itinerary and berthing time are for reference only, if the cruise ship is unable to berth due to inclement weather, rough sea condition or various unknown factors, all arrangements shall be subject to the cruise line’s final decision. Passengers accept full responsibility for all losses and expenses due to “Reasons beyond control”. Our Cruise Line Partners and Port & Porters will not be liable for any consequences. The cruise lines reserve the rights to change the itinerary, and timing of all embarkation / disembarkation, and cancel port of calls due to weather conditions or specific reasons. Passengers shall not make claims against our Cruise Line Partners or Port & Porters for any recovery.
- If a suspected infectious disease case is found onboard, the cruise itinerary may be suspended immediately and the cruise ship may return to the cruise terminal in the respective country of embarkation. Relevant policy bureaus and departments will depend on the situation, initiate emergency management measures, including testing, medical surveillance, and even quarantine for the passengers and crew.
- The itinerary, berth location, tender service, and departure time will be subjected to the cruise line’s arrangements. Our Cruise Line Partners or Port & Porters reserve the rights to make the final decision.
- If our Cruise Line Partners or its service provider cancels the travel service due to “Reasons beyond control”, the company reserve the rights to ask the customer to change to another sailing.
THINGS TO NOTE
- All guests are required to have their passports valid for at least six (6) months upon returning from their cruise vacation to be able to board the cruise.
- Staterooms are subject to availability.
- Each Stateroom must have at least one Passenger who is 18 years old and above.
- Guests returning from overseas must complete the SG Arrival Card (SGAC) three (3) days prior to arrival in Singapore. The cruise ship will not send out letters onboard to advise the guests that they must complete the SG Arrival Card before disembarking.
- Guests who are not eligible for the cruises are Singapore Permanent Residents (SPR) with an expired re-entry permit, cancelled Dependent Pass (DP) Holders, cancelled work pass holders (who are on special passes – which are considered short-term passes), and expired long-term pass holders.
- All guests are to be responsible for their own VISA requirements imposed by the country of travel. VISA requirements change all the time, and it is the guest’s responsibility to be able to obtain the required VISA for entry into the intended country of travel.
- Foreign guest is to be responsible for the VISA requirements like Multiple Entry VISA to Singapore.
- COVID-19 Vaccination – We recommend that guests be fully vaccinated against Covid-19, if eligible. While vaccination is not required, guests should disclose their status during check-in to ensure we maintain a highly vaccinated onboard population.
- Travel Insurance is highly recommended to insure guests from any cancellation of a cruise due to any medical reasons (i.e. COVID-19 etc.).
ADDITIONAL INFORMATION
- Pre-cruise testing is no longer required to sail, with a few exceptions. Currently, only the following sailings have pre-cruise testing requirements, Cruises from the USA and Caribbean that visits Colombia, Transatlantic and Transpacific Sailings, Cruises from Hawaii to Vancouver, and Cruises from Australia.
- Smoking is only permitted at designated open deck areas. Our Cruise Line Partners imposes a strictly NO SMOKING rule in indoor public areas, restaurants, lounges, bars, activity rooms, gym, bathrooms and guest staterooms including the balcony.
- Guests must be at least 18 years of age to be served alcohol, enter the Casino or play any monetary-based games of chance.
- An online Shipboard Account is created for every guest and all onboard expenses are automatically added to it when non-inclusive amenities and services are rendered. An example of these non-inclusive are shopping, alcoholic beverages consumed outside of meal times (depending on Cruise Line), Gratuities (Tipping), Spa Treatments, Shore Excursion costs after deducting the Shore Excursion Credit (depending on Cruise Line) provided by our respective Cruise Line Partners and those offering wine pairing dining experience.
Halal Dietary Requirements
Please be informed that Halal Certified meals are generally Not provided by Our Cruise Line Partners. Muslim guests cruising with them usually request for Vegetarian, Vegan and / or Kosher Meals on their vacation with the Cruise Lines and we are able to assist you with the booking.
Infant Policy
Generally, infants must be at least 6 months of age on the day of boarding or at least 12 months of age on the day of boarding if the cruise has 3 or more consecutive days at sea. Guests traveling with a young infant that does not meet this minimum age requirement will be denied boarding.
Pregnant Policy
Our Cruise Line Partners cannot accept Guests who will have entered their 24th week of pregnancy at the beginning of, or at any time during, the cruise.
Register and Check-In Online
Please remember to do your online check-in before boarding the cruise ships using the respective Cruise Line Account. Please request for the website when placing the deposit
Check-in & Baggage Drop Off
Please inquire with the Check-in agents in the respective country during embarkation day for this service.
Cancellation and Refunds Policy
Port & Porters will adhere to Our Cruise Line Partner’s Cancellation and Refunds Policy.
